Refund policy

We want to ensure a fair and consistent experience for all customers. Please review our Refund & Return Policy below before submitting a return request.

Return Eligibility

Returns are accepted for eligible Funko products within the return window outlined below.

Non-Funko items are final sale and are not eligible for return, except when an incorrect item was shipped or the item arrived damaged due to circumstances for which The Eternal Forge is responsible.

Funko Blind Boxes are final sale and are not eligible for buyer-remorse returns. However, if we shipped the wrong product or the product arrived legitimately damaged, please contact us so we can review the issue.

Return requests may be denied if they do not meet the requirements of this policy.

Return Window

All return requests must be submitted within 14 days of delivery.

Requests submitted after this period may not be eligible for a return or refund.

Damaged or Incorrect Items

If your order arrives legitimately damaged, or if The Eternal Forge shipped an incorrect item or otherwise made an error fulfilling your order, please submit a return request within 14 days of delivery.

For approved claims resulting from damage or an error on our part:

  • No 20% restocking fee will apply

  • The Eternal Forge will cover the cost of return shipping when a return is required

  • Customers may receive a full refund or replacement, as appropriate and subject to product availability

  • If a replacement is unavailable, a full refund will be issued for the affected item

  • We may require the incorrect or damaged item to be returned before a refund or replacement is issued

Customers will not be charged return shipping or a restocking fee for an approved return resulting from our mistake or legitimate shipping/product damage.

Buyer-Remorse Returns

Eligible Funko products may be returned within 14 days of delivery for buyer-remorse reasons, subject to approval.

Buyer-remorse returns include situations such as:

  • Ordering the wrong item or quantity

  • Changing your mind after purchase

  • No longer wanting the item

  • Other return reasons that are not the result of damage or an error by The Eternal Forge

Approved buyer-remorse returns are subject to the following:

  • The customer is responsible for all return shipping costs

  • A 20% restocking fee will be deducted from the refund

  • The item must be returned in its original condition with all original packaging and contents

  • Original shipping charges, if any, are not refundable

Minor cosmetic imperfections or Funko box-condition preferences that do not constitute legitimate damage may not qualify as a damaged-item claim.

How to Start a Return

All return requests must be initiated through your account on our website:

  1. Log into your account

  2. Locate the applicable order

  3. Click “Request Return”

  4. Follow the instructions provided to submit your request

Return requests must be submitted through this system so that we can properly document and process the request.

Required Photos for Damaged or Incorrect Items

For damaged or incorrect-item claims, please also email support@theeternalforge.com with:

  • Your order number

  • Clear photos showing the damage or incorrect item

  • Photos of the shipping packaging, when applicable

  • Any other information reasonably necessary for us to review the claim

Insufficient documentation may delay processing or prevent us from approving a damage claim.

Please retain the product and all original packaging until your claim has been resolved.

Return Shipping

For approved damaged-item or incorrect-item returns caused by The Eternal Forge or otherwise covered under this policy, we will provide or cover the appropriate return shipping.

For approved buyer-remorse returns, the customer is responsible for return shipping. We recommend using a trackable shipping method, as we cannot be responsible for customer-arranged return shipments that are lost or damaged in transit.

International Returns

For international orders, return shipping procedures may vary depending on the customer's country, available postal services, and available shipping carriers.

For an approved damaged-item or incorrect-item return covered by this policy, The Eternal Forge will cover the reasonable cost of return shipping when a return is required.

When we are able to provide a prepaid international return label, the customer must use the return label and shipping method provided by The Eternal Forge.

If we are unable to provide a prepaid return label for the customer's country, the customer may be asked to obtain a return shipping quote from a local postal service or shipping carrier.

Customers must receive approval from The Eternal Forge before purchasing or arranging international return shipping when reimbursement is requested.

Customers should not ship the product until return instructions and any applicable shipping costs have been approved by The Eternal Forge. We reserve the right to decline reimbursement for unauthorized shipping services, expedited shipping, additional services, or shipping costs that were not approved in advance.

When appropriate, The Eternal Forge may determine that returning an international order is not reasonably necessary and may provide another resolution, including a refund or replacement, without requiring the damaged or incorrect item to be physically returned.

For international buyer-remorse returns, the customer remains responsible for all return shipping costs, including any applicable postage, carrier fees, customs-related charges, or other return transportation expenses.

Customers are responsible for following the return instructions provided by The Eternal Forge and retaining proof of shipment and tracking information when applicable.

Restocking Fee

A 20% restocking fee applies only to approved buyer-remorse returns.

The restocking fee does not apply when:

  • The Eternal Forge shipped the wrong item

  • The wrong quantity was shipped

  • The item arrived legitimately damaged and the claim is approved

  • The return is otherwise required because of an error by The Eternal Forge

Replacements

For approved damaged or incorrect-item claims, we may offer a replacement when appropriate and inventory is available.

If a replacement is unavailable, we will issue a refund for the affected item in accordance with this policy.

We do not guarantee that replacement inventory will be available.

Refund Process

Once a required return is received and inspected:

  • We will notify you of the status of your return

  • Approved refunds will be issued to the original payment method

  • Buyer-remorse refunds will have the applicable 20% restocking fee deducted

  • Approved refunds resulting from our error or legitimate damage will not be subject to the restocking fee

  • Please allow 3–7 business days for us to process an approved refund

After we issue a refund, your bank or payment provider may require additional time to post the funds to your account.

Condition of Returns

Returned items must include all original packaging, accessories, and contents unless otherwise instructed by us.

We reserve the right to deny or reduce a refund when a customer is responsible for additional damage, missing contents, alteration, or other material changes to the returned product.

This provision does not reduce a customer's refund because of damage that was already present when the item was delivered and was properly reported as part of an approved damage claim.

Contact Us

For questions regarding returns, refunds, damaged products, or incorrect orders, please contact:

The Eternal Forge LLC
11921L Fair Oaks Mall
Fairfax, VA 22033
Email: support@theeternalforge.com
Phone: (571) 591-7273